MakeMyTheme Refund Policy

Welcome to MakeMyTheme, a platform dedicated to empowering webmasters and developers by offering tailored tools, resources, and community-driven content. This Refund Policy outlines the conditions under which refunds are granted for purchases made through our platform. Please read this policy carefully to understand your rights and responsibilities.

General Refund Conditions

The products sold on MakeMyTheme are digital goods, meaning they cannot be physically returned. Therefore, refund eligibility is determined based on specific conditions outlined below. In addition, the refund policy adheres to applicable consumer laws in your region.

Key points to note:

1. Refunds are not available for downloaded items. If you have downloaded a purchased product, a refund cannot be processed.
2. Refund requests must be submitted within 30 days of the purchase date.
3. Refunds will not be granted for any item purchased more than 180 days ago.
4. Refund requests must provide valid and detailed reasons for the claim.

Refund Eligibility

You may be entitled to a refund in the following cases:

1. Item Not As Described

If the product you purchased is significantly different from its description or the provided demo on MakeMyTheme, you are eligible for a refund. Examples include:

• Missing promised features.
• Functionality not working as advertised.

To claim a refund, provide evidence such as screenshots, videos, or detailed descriptions.

2. Technical Defects or Issues

If the product does not work as intended due to technical errors, the author will attempt to resolve the issue promptly. However, if the issue cannot be fixed within a reasonable timeframe, you are eligible for a refund.

3. Security Vulnerabilities

In cases where the purchased product has a security vulnerability that the author cannot resolve, a full refund will be issued. If the vulnerability is fixed within a timely manner, a refund may not be granted.

4. Item Support Not Provided

If item support was included with the purchase or purchased as an add-on but is not provided as promised, you are entitled to a refund of the support fee or the entire purchase cost (if item support was a primary feature).

5. Item Not Downloaded

If you purchased an item but did not download it within 30 days, you may request a refund. MakeMyTheme reserves the right to verify this by checking the download logs.

Situations Where Refunds Are Not Granted

MakeMyTheme reserves the right to decline refund requests under the following circumstances:

1. You have already downloaded the product.
2. The item did not meet your expectations, but no material flaws exist in its functionality or description.
3. You simply changed your mind after the purchase.
4. You purchased the product by mistake or do not have sufficient expertise to use it.
5. The product was removed from the platform or the author became inactive after your download (we recommend downloading products immediately after purchase).
6. Your refund request lacks sufficient evidence to substantiate your claim.
7. Your purchase is older than 180 days for items with support or 30 days for items without support.

Refund Request Process

1. Contact the Admin/Author: For technical issues or product-related concerns, we encourage you to contact the product author first. They may be able to assist you with resolving the issue.
2. Submit a Refund Request: If the author cannot resolve the issue, submit a refund request through MakeMyTheme’s support system.
3. Provide Documentation: Attach supporting documents such as purchase receipts, screenshots, or logs demonstrating the issue.
4. Resolution Timeframe: Refund claims will be reviewed within 7 business days, and you will be notified of the decision.

Additional Notes

1. Refunds will only be issued to the original payment method used for the purchase.
2. Refunds are processed at the sole discretion of MakeMyTheme based on the available evidence and applicable policies.

Dispute Resolution

If you and the author cannot reach an agreement, MakeMyTheme will mediate and investigate the claim. MakeMyTheme’s decision will be final. Refunds are not guaranteed during disputes but will be issued based on the presented evidence.

Policy Updates

MakeMyTheme reserves the right to update this Refund Policy at any time. The updated version will be effective immediately and will be made available on our website.

Effective Date: January 2024

For further questions or support, please contact support@makemytheme.com.